Kiana Morris

Collaborated with clients to determine product goals and requirements, planned iterations, reviewed and created products, and provided design solutions to challenges through User Research, Information Architecture, Interaction Design, Visual Design, and Prototyping.

Created fun and impactful daily lesson plans, adapted educational curriculum to include STEAM projects, developed lesson plans and assignments with flexible teaching styles for maximum comprehension, monitored student behavior and emotional stability, lead mental, behavioral, and emotional therapy sessions, maintained a positive learning environment with music and art, expanded social and environmental learning, encouraged parent-student participation, minimized distractions and explored academic foundations in society with field trips. Performed multiple roles as parent, educator, counselor, administrator, therapist, and sports coach.

Managed classroom, collaborated on lesson plans and community base activities by working closely with SPED teachers, gathered instructional and behavioral data on students to provide individualized support for independent or community-based living, instructed students on the use of devices including switches, computer software, and communication books, and prepared students for independent living and social environments by instilling confidence and critical thinking.

Evaluated prospective players and informed, selected high school student athletes of athletic program prerequisites, requirements, and expectations. Organized and lead practices, including warm-ups, drills, and scrimmages. Provided necessary feedback and guidance to student athletes to enhance player development and maximize their full potential performance, on and off the court. Coached during games and tournaments, created strategies for team success while elevating the player’s basketball IQ.

Implemented daily lesson plans when provided, monitored student behavior, and maintained a positive learning environment. Developed lesson plans and assignments consistent with the primary teacher's past lesson plans, encouraged class participation, minimized distractions while adapting teaching methods to fit the needs of individual students and demonstrated reliability for students and staff.

Discovered new leads, identified customer needs through effective communication, ensured a smooth sales process, and closed sales. Provided glass repair services for vehicles, commercial businesses and residential customers. Developed advertising promotions to increase sales, procured supplies and products to ensure high level of productivity. Collected payments, resolved invoice disputes by verifying transaction information, computed charges, processed refunds, identified delinquent accounts and reported insufficient payments.

Performed basic teller duties, transactions, and cash accuracy. Followed procedures for bank operations and client services. Complied with internal controls, operational procedures, and risk management policies. Managed business and customer accounts, cash vaults, and cash drawers for multiple tellers. Processed financial documents and annual reports for branch and staff performances. Worked with managers and trained new employees on product knowledge, placement, and conduct for position to increase productivity.

Assisted to resolve customer concerns, followed proper procedures to minimize errors, and to reduce fraud. Processed deposit and withdrawal transactions, provided cash accuracy, managed consignment items, secured data, and executed bank closure procedures. Worked closely with managers and financial advisors to order supplies. Promoted bank products and services to customers for prospective business.